How much do you charge for shipping and handling?

Shipping rates are calculated on the total weight of your order.  You can easily estimate how much your shipping charges will be by adding an item to the shopping cart, entering your country and post code then selecting “calculate” on the bottom left hand side of the page.  The applet will then calculate the total cost and weight of items in your basket and display the charges on the page.

How long will it take for my order to arrive?

Generally speaking your order should arrive no later than 8-10 days from the date payment is received or funds have reached our account. Total time is based on the time needed for payment clearance, order processing and transit time by Thailand Post.

Delivery processes are not totally under our control and should only be used as a general guide. We do our best to estimate delivery dates and time as well as deploy a reliable courier to shorten delivery times.

What shipping company does Thai Silkware use?

Thailand Post is our exclusive carrier meeting our requirements in terms of speed, reliability, cost and convenience.  Most items are shipped door to door within 3 to 5 working days after leaving Thailand.

Where is my order being shipped from?

All items are shipped from the companies address in northern Bangkok

How do I track my order?

After your order is shipped you will be sent a tracking number via email. Go to the Thailand Post website and enter your tracking number to check the status of your shipment

How do I cancel or change my order?

Orders may be cancelled or changed within 48 hours of being placed (unless it has already shipped). After that time, the standard return or exchange policy applies.  If you ordered in error, or would like to make a change to your order, please contact us through the contact page with the original order number or reply to the confirmation email sent to you when you first placed your order.

Do I need to sign for my package?

For security reasons, most shipments will require a signature at the receiving location. Please note that re-delivery charges and/or return delivery charges could be charged accordingly depending on couriers’ policies.  Any additional charges of this nature remain the responsibility of the purchaser.